Our Privacy Policy

Plat — operated by Fievana Inc., 100 Main St E, Hamilton, Ontario, Canada
Last updated: October 17 2026
Contact: [email protected] | Privacy Officer: Paulo Chu

1. WHO WE ARE

Plat ("we", "us") is owned and operated in Ontario, Canada. We are responsible for the personal information described in this policy. Questions, requests, or complaints can be sent to the contact above. You may also contact the Privacy Commissioner of Canada (privacy.gc.ca).

2. WHAT WE MEAN BY "PERSONAL INFORMATION"

Any information about an identifiable individual, such as name, email address, phone number, precise location, payment details, device identifiers, IP address, and usage data. De-identified or aggregated statistics that cannot reasonably identify you are not personal information.

3. INFORMATION WE COLLECT

1. You give us: account details (name, email) and contributions in the form of written articles on the platform of any context.
2. Automatically: device type, OS version, app version, crash logs, device IP address, approximate location only when prompted by the user and permission is given, and usage events.
3. From others social sign-in providers and payment processors.

4. WHY WE COLLECT IT AND OUR LEGAL BASIS

We collect only what we need for the purposes below, and we obtain meaningful consent where required:

• Providing and maintaining the service (account creation, sync, features)
• Payments and fraud prevention (processed by Stripe; we do not store full card numbers)
• Security, debugging, and reliability
• Service announcements and, with your consent, marketing (unsubscribe anytime)
• Legal compliance

5. HOW WE SHARE INFORMATION

We do not sell your personal information. We disclose it only:

• To service providers (hosting, analytics, email, payments) under written contracts limiting their use of data;
• With your consent or direction;
• To comply with law, a warrant, subpoena, or court order, or to protect our rights and safety;
• In connection with a merger or acquisition (you will be notified if terms change). A current list of categories of recipients is available on request.

6. TRANSFERS OUTSIDE CANADA

Some service providers may store or process data outside Canada (e.g., the United States). Where this happens, your information may be subject to foreign laws. We use contractual safeguards; a list of countries and providers is available on request.

7. RETENTION

We keep personal information only as long as needed for the purposes above or as required by law (e.g., financial records under the Income Tax Act). When no longer needed, we delete or irreversibly de-identify it. See our retention schedule summary: account data — deleted within 30 days of closure; logs — 90; backups — purged on a rolling 90-day cycle.

8. YOUR RIGHTS

You may request access to your personal information, correction of inaccurate data, deletion, withdrawal of consent, and a portable copy in a structured, machine-readable format. Requests are processed free of charge within 30 days; we may ask for proof of identity. Contact us at the address above. You may uninstall the app and revoke device permissions at any time through your device settings.

9. SECURITY

We use measures proportionate to sensitivity, including TLS encryption in transit, encryption at rest, least-privilege access controls, MFA for staff, and regular vulnerability reviews. No method is perfect, but we review and update our safeguards regularly.

10. DATA BREACHES

If a breach of security safeguards creates a real risk of significant harm, we will report it to the Privacy Commissioner of Canada, notify affected users, and keep a breach record as PIPEDA requires.

11. CHILDREN

Our service is not directed to individuals under 16. We do not knowingly collect children's personal information; if we learn we have, we delete it. Parents may contact us to request removal.

12. AUTOMATED DECISIONS / ANALYTICS

AI is used to score images automatically for explicit and/or harmful content as they're uploaded to our server by users. This feature is used exclusively to prevent the displaying harmful or violent images to those who have not consented to seeing harmful or violent imagery. Images deemed possibly harmful are rejected and will not be made posted for other users to see.

13. THIRD-PARTY LINKS AND SDKS

This policy does not cover third-party websites or services. Our app includes these SDKs/services: Firebase Analytics, Google Analytics, Google AdMob, and Stripe — see their policies for details.

14. TRACKING AND ADVERTISING

1. Analytics

   We use Google Analytics (via Firebase) to collect aggregated usage data such as screen views, session duration, crash reports, and device type. This data is used to understand how the app performs and to improve our service. Google may combine your data with information from other sites and apps under its own privacy policies; see https://policies.google.com/privacy. We do not use Google Analytics for advertising targeting.

2. Advertising

   We serve advertisements using Google AdMob. Google and its advertising partners may collect information (including device identifiers and IP address) to serve personalized (interest-based) ads across apps and websites. Google may also use aggregated, de-identified data for ad measurement and reporting. See Google's Privacy & Terms at https://policies.google.com/privacy and Google AdMob's policies at https://support.google.com/admob. You may opt out of personalized advertising by:
   • On Android: Settings > Google > Ads > "Delete advertising ID" or "Opt out of ads personalization";
   • On iOS: Settings > Privacy & Security > Tracking > toggle off apps that request tracking; or Settings > Privacy > Apple Advertising > toggle off;
   We do not collect sensitive data (e.g., health, financial, racial/ethnic origin) for advertising purposes.

3. Other third parties

   Our ad mediation platform Google AdMob's built-in mediation may route ad requests to additional ad networks. These networks may also collect device identifiers and location data to serve ads. A current list of participating networks and their privacy policies is available on request.

4. Do Not Track / Global Privacy Control

   We honor the device-level "Limit Ad Tracking" (iOS) and "Opt out of Ads Personalization" (Android) signals where technically feasible. We do not currently respond to browser-based Do Not Track (DNT) or Global Privacy Control (GPC) signals, as these are primarily relevant to web browsing.

CHANGES TO THIS POLICY

We will post changes here with an updated "last modified" date and, for material changes, provide notice in-app or by email. Continued use after changes take effect constitutes acceptance where permitted by law.

GOVERNING LAW AND COMPLAINTS

This policy is governed by the laws of the Province of Ontario and the federal laws of Canada, including PIPEDA. If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca

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Contact Us

If you have questions, concerns, complaints, or requests concerning this policy, you may contact us at:

Fievana Inc.
100 Main St E
Unit 202
Hamilton, ON L8N 3W4
Canada

Legal: [email protected]

Billing: [email protected]

Support: [email protected]